In 2025, Centrelink continues to provide crucial financial assistance to individuals affected by domestic violence through the Crisis Payment for Extreme Circumstances – Family and Domestic Violence.
This one-time payment of up to $598 aims to support those transitioning to safer living conditions. Understanding the eligibility criteria and application process is essential for accessing this aid.
Overview of Centrelink’s Domestic Violence Crisis Payment
The Crisis Payment is designed to offer immediate financial relief to individuals experiencing domestic or family violence, facilitating their move to a secure environment.
The payment amount is equivalent to one week of the recipient’s maximum basic rate of Centrelink income support, up to $598.
Eligibility Criteria
To qualify for this payment, applicants must meet the following conditions:
- Experience of Domestic Violence
- The applicant must have recently experienced domestic or family violence that necessitated a change in living arrangements.
- Change in Living Arrangements
- The applicant has left their home due to violence and is establishing a new residence.
- The applicant remains in their home after the perpetrator has left or been removed.
- Receipt of Centrelink Income Support
- The applicant must be receiving, or be eligible to receive, an income support payment from Centrelink, such as JobSeeker Payment, Parenting Payment, or Disability Support Pension.
- Severe Financial Hardship
- The applicant must demonstrate financial hardship, indicating insufficient funds to cover essential expenses.
- Residency Requirements
- The applicant must be physically present in Australia at the time of the incident and when submitting the claim.
- Application Deadline
- The claim must be submitted within 7 days of the change in living arrangements resulting from the domestic violence incident.
Application Process
Applicants can submit their claims through the following methods:
- Online via myGov
- Log in to a myGov account linked to Centrelink.
- Navigate to ‘Payments and Claims’ > ‘Claims’ > ‘Make a Claim’.
- Select ‘Crisis Payments’ and then ‘Apply for Crisis Payment for Extreme Circumstances’.
- Complete the application form and submit the required supporting documents.
- By Phone
- Call Centrelink’s crisis support line at 132 850 during business hours.
- A Centrelink representative will guide the applicant through the claim process.
- In Person
- Visit a local Centrelink service centre.
- Bring necessary identification and any relevant supporting documents, such as police reports or letters from support services.
Required Documentation
To support the claim, applicants should provide:
- Proof of Identity
- Documents such as a driver’s license, passport, or Medicare card.
- Evidence of Domestic Violence
- Police reports, court orders, or statements from domestic violence support services.
- Financial Hardship Proof
- Recent bank statements, overdue bills, or other evidence demonstrating financial difficulty.
Processing Time
Centrelink aims to process crisis payment claims promptly, typically within 7 business days. However, processing times may vary based on individual circumstances and the completeness of the provided documentation.
Additional Support Services
Beyond the financial assistance, Centrelink offers additional support to individuals affected by domestic violence:
Social Workers
Centrelink social workers can provide emotional support, safety planning, and referrals to other services. Applicants can request to speak with a social worker during the application process.
Financial Counseling
Assistance with budgeting, managing debts, and planning for financial stability is available.
Housing Assistance
Support in finding safe and affordable housing options.
Key Information Summary
| Aspect | Details |
|---|---|
| Payment Amount | Up to $598 (equivalent to one week of the recipient’s maximum basic rate of Centrelink income support). |
| Eligibility Criteria | Experiencing domestic violence, change in living arrangements, receiving or eligible for Centrelink income support, severe financial hardship, physically present in Australia, application within 7 days of the incident. |
| Application Methods | Online via myGov, by phone (132 850), or in person at a Centrelink service centre. |
| Required Documentation | Proof of identity, evidence of domestic violence, proof of financial hardship. |
| Processing Time | Typically within 7 business days. |
| Additional Support | Access to social workers, financial counseling, housing assistance. |
| Official Website | Services Australia – Crisis Payment |
Centrelink’s $598 Crisis Payment for Extreme Circumstances – Family and Domestic Violence serves as a vital resource for individuals seeking safety and stability after experiencing domestic violence.
By understanding the eligibility criteria and application process, affected individuals can access this financial support to aid in their transition to a secure
FAQs
How many times can I receive the Crisis Payment for domestic violence?
Eligible individuals can receive the Crisis Payment up to four times within a 12-month period, provided each claim pertains to a separate incident of domestic violence.
Will receiving the Crisis Payment affect my other Centrelink benefits?
No, the Crisis Payment is a one-off, non-taxable payment and does not impact other Centrelink benefits or payments.
What if I cannot provide all the required documentation immediately?
While providing supporting documents strengthens the claim, Centrelink understands that obtaining certain documents may be challenging in crisis situations. Applicants are encouraged to submit their claim within the 7-day window and provide available documentation. Centrelink may request additional information if necessary.
